Refund & Cancellation Policy

Last updated July 27, 2025

This Refund & Cancellation Policy is an annex to our Terms and Conditions and, therefore, a binding agreement between you and GradeGuru (Pleinweg 214A, 3083 EW Rotterdam, Netherlands, KvK  42005795). By completing any purchase on gradeguru.nl, you accept the terms that follow.

Why offer a refund at all?
Under Dutch and EU law, once digital content is delivered we are not required to provide any money‑back guarantee. We choose to do so anyway because we’re students ourselves and understand the last‑minute timetable changes, tight budgets, and exam jitters that come with university life.

Our seven‑day guarantee is built on mutual trust:

  • Our promise to you: if a course isn’t right, you have a short, no‑risk window to walk away.

  • Your promise to us: don’t exploit the system. Refund abuse erodes the community and devalues the many hardworking hours fellow students invest in creating GradeGuru resources.

Protecting that balance ensures the platform, and the trust behind it, stays strong for everyone. Thank you for keeping GradeGuru fair.

If widespread abuse ever threatens GradeGuru’s sustainability and the students who create our content, we may withdraw this guarantee for future purchases.

1. Scope

  • Courses – downloadable summaries, practice exams, video/deepdive lessons

  • Subscriptions – monthly, semester, annual plans

  • Free Trials – which convert to paid plans unless cancelled in time

  • Exam Trainings – live or recorded sessions

Because content unlocks instantly, you waive the statutory 14‑day right of withdrawal (Dutch Civil Code Art. 6:230m–6:230v) as permitted by Art. 6:230p j. Our voluntary guarantee (Section 2) replaces that right.

2. Money‑Back Guarantee & Eligibility

2.1  Seven‑Day Guarantee

  • You may request a full refund within seven calendar days of your very first payment for a Course or Subscription (not including the first charge after a Free‑Trial conversion).

  • The guarantee does not apply to later recurring, renewal payments, or the first charge after a Free‑Trial conversion.

  • Exam Trainings are excluded unless we cancel or fail to deliver a session.

  • If any advertised component isn’t uploaded on schedule, you may claim a refund within seven days of the missed upload.

2.2  Requests After Seven Days (Exceptional Cases)

We will review late requests only if all conditions below are met:

  • Significant service impact – e.g., a platform outage over two hours, or a file that stays locked 24 hours after you report it.

  • No feasible solution – the issue cannot be fixed via troubleshooting or support.

  • Timely submission – the request arrives at least five days before any linked exam date.

  • Exceptional circumstances – documented emergencies (medical certificate, police report, university letter, or similar).

2.3  Exclusions — When We Cannot Refund

  • User errors – wrong course, ignoring instructions, deleting files

  • Device / software incompatibility

  • Personal preference – lost interest, lack of study time

  • Discounted subscription – orders with coupon / promo codes

  • Shared accounts

2.4  Alternatives to Refunds

  • Account credit – valid for 12 months, usable toward future purchases

  • Subscription adjustments – extra content or a subscription extension at no charge

3. Procedures

3.1  Requesting a Refund

  1. Email [email protected] within the relevant timeframe.

  2. Include your full name, order number, and a clear explanation (plus evidence for technical or content issues).

GradeGuru will approve or decline a complete request within seven business days. Approved refunds go only to the original payment method; banks usually post them within 5–10 business days.

3.2  Cancelling a Subscription

  1. Log in and open Dashboard › Subscriptions.

  2. Select your plan and click Cancel Plan.

  3. Confirm cancellation. Billing stops at the end of the current cycle.

All receipts remain in Dashboard › Order History.

3.3  Chargebacks

Please contact us first; most issues can be solved faster than a payment‑provider dispute and without added fees.

4. Oversight & Governance

4.1  Misuse of the Guarantee

Systematic abuse, such as repeatedly finishing courses and requesting refunds, may lead to refusal of future refunds, account suspension, or removal of the guarantee for new purchases.

4.2  Record Retention & Privacy

Refund and cancellation records are kept for two years to comply with Dutch regulations. Any personal data you provide is processed in line with our Privacy Policy and the GDPR.

4.3  Policy Updates

GradeGuru may revise this policy without prior notice. The effective date at the top always shows the current version. Continued use of GradeGuru after an update constitutes acceptance of the revised terms.

4.4  Jurisdiction

Any dispute arising from this policy is governed by the jurisdiction clause in our Terms and Conditions.

Contact

GradeGuru
Pleinweg 214A, 3083 EW Rotterdam, Netherlands
[email protected]